Return Policy

Last updated:

At Powerradiant, we strive for your complete satisfaction with our flower area services and products. This return policy explains our procedures for returns, warranties and complaint handling.

Scope

This return policy applies to all services and products delivered by Powerradiant, including plant packages, design advice and installation services.

Living Plants

Plants are living organisms and require special attention. We guarantee that all delivered plants are of good quality at the time of delivery.

Inspection upon Delivery

We ask you to inspect plants immediately upon delivery. Any visible damage or defects should be reported immediately to our delivery person or within 24 hours after delivery to our customer service.

Warranty Period Plants

We offer a warranty period of 14 days on all delivered plants, provided:

• The plants are planted according to our instructions
• Adequate maintenance has been performed as advised
• The damage is not the result of extreme weather conditions
• There is no neglect or incorrect care

Services

For our design advice and installation services, a different procedure applies than for physical products.

Right of Withdrawal Services

In accordance with the law, you as a consumer have 14 days reflection period from the moment of closing the agreement. If the service has already started within this period with your explicit consent, the right of withdrawal expires.

Dissatisfaction with Services

If you are not satisfied with the work performed, please contact us within 7 days after completion. We will make an appointment to assess the situation and take corrective measures where necessary.

Return Procedure

To submit a return or complaint, follow these steps:

1. Contact our customer service by phone or email
2. Provide your order number and a clear description of the problem
3. Add photos of the problem if possible
4. Wait for our confirmation and further instructions

Assessment and Solution

Upon receipt of your return request or complaint, we will:

• Confirm your request within 2 business days
• If necessary, schedule a site visit for assessment
• Propose a solution within 7 business days
• Execute the agreed solution as soon as possible

Possible Solutions

Depending on the situation, we can offer the following solutions:

• Replacement of plants that do not meet quality requirements
• Repair of work that was not performed satisfactorily
• Partial or full refund in exceptional cases
• Additional advice or support with maintenance

Exclusions

Our return policy and warranty do not apply in the following cases:

• Damage caused by extreme weather conditions such as frost, hail or storm
• Neglect or incorrect care by the customer
• Damage by animals, pests or diseases that could not be prevented
• Changes or adjustments by third parties without our permission
• Normal wear or natural variation in plant growth

Refunds

If a refund is approved, it will be processed within 14 days to the original payment method. Any shipping costs will not be refunded, unless the return is due to an error on our part.

Return Shipping Costs

If the return is due to an error by Powerradiant or a defective product, we bear the costs. In other cases, return costs are at the customer's expense.

Maintenance Tips

To prevent problems and achieve optimal results, we advise:

• Follow the included care instructions carefully
• Ensure adequate water and food supply
• Protect young plants from extreme weather conditions
• Contact us for advice if in doubt

Dispute Resolution

If we cannot resolve it together, you can file a complaint with the Disputes Committee. We always strive to reach an amicable solution.

Contact for Returns

For questions about returns or to submit a return, please contact us:

Powerradiant

Singel 630, 1017 AZ Amsterdam, Netherlands

Phone: +31 20 625 7222

Email: contact@powerradiant.world

Customer Satisfaction

Your satisfaction is our priority. We appreciate your feedback and use it to continuously improve our services. Feel free to contact us if you have questions or concerns.